Quality Management of the Passenger Terminal Services on the Base of Information System
نویسندگان
چکیده
Integration of Latvia in the Common European Market and its joining the EU has highlighted new demands to passengers’ transportation – high mobility, inter-modality, comfort observing of passengers’ rights as well as new requirements to the interaction of transport and environment. It is impossible to exercise complete account of all these requirements without a systematic approach and applying the modern instruments to the formation and management of the passengers’ services market.
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